Creating Jungle Express with the team at Mighty Ape

There is enough customer demand for Jungle Express to offer same-day delivery 7 days a week

A 2021/2022 highlight for me has been working with friends old and new to create Jungle Express — Mighty Ape’s very own in-house delivery service.

The idea for Jungle Express came about during the Delta outbreak and subsequent lockdown in Auckland, when Simon (Mighty Ape’s Chief Gorilla) signalled his desire to invest in a service that mitigated the growing risk of Mighty Ape’s usual delivery partners being unable to service all of our customers.

That was nine months ago — and this week Jungle Express ticked over 30,000 successful deliveries and has now expanded into same-day weekend delivery — meaning Auckland customers can now enjoy delivery within hours, 7 days per week.

We give customers the ability to rate Jungle Express after every delivery and we’re proud of our average 4.9/5.0 star rating and our 99.31% on-time delivery rate. COVID-19 forced Mighty Ape to innovate and customers will now benefit from Jungle Express for years to come.

Working on Jungle Express has reminded me of a start-up and the early days of Mighty Ape itself. The timelines went something like this:

My friends Tim (left) and Gracie (right) among two of the many team members key to getting the service off the ground.
We quickly outgrew the Nintendo car and upgraded to a van — whilst recruiting a growing fleet of independent contractors.

It’s been awesome to see Jungle Express grow quickly — but most importantly its been fuelled entirely by genuine demand from customers. We’ve done nothing special to promote the service beyond offering it as an optional upgrade in the checkout and telling customers about the service in routine emails and social media posts. Turns out if you charge a fair amount of money ($5.00 — $9.95) for a decent service, customers will give it a go, then give it another go, and then tell their friends…

It’s been ten years since we created this video, but these Core Values are alive and well with the creation of Jungle Express.

It’s been ten years since we wrote Mighty Ape’s Core Values and it’s fun to look back and see how many of these values ring true today with the creation of Jungle Express.

We had a tonne of fun surprising customers with release-day delivery of the latest Pokemon game

Feedback from customers has been the fuel behind this project. The secret sauce. We ask customers to rate our service and leave a comment — and I never get sick of reading them. They motivate the team, provide useful feedback for improvement, and help us stay connected with the reason we all do, what we do, everyday. Below are some of my favourites:

The fastest delivery service. Appreciated the updates via text with info of queue number and time estimation. Honestly, the damn best.

Most efficient service and delivery. 100% best communication I’ve had with a delivery ever!

Too good! Came so quick in 2 hours!!!

Really impressed I made the order at lunch time and had it arrive before 6pm the same day. Now THAT’S service. Bravo

I love your jungle express. I can now receive orders the same day with only a few dollars added.

I am completely blown away by your response and delivery of new item. I wish to thank everyone involved and for them to know it was by no fault of their own. Things like this is why I come back time & time again & also why it’s first place I turn when I shop online. Thank you so very much team! A+ gold star 10/10 service. Merry xmas

Literally ordered this morning had it by 3pm on a Sunday other delivery companies should have a quick look and sort there shit out.

Unbelievable service!! Delivered within 5 hours of placing order!!!!

I haven’t experienced a better delivery service in NZ. So quick I couldn’t believe it.



Love web, gaming, cars, business, politics and philosophy. Live in Auckland, New Zealand. Rebel without a cause.

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Dylan Bland

Love web, gaming, cars, business, politics and philosophy. Live in Auckland, New Zealand. Rebel without a cause.